# No picture appears at picture frame

**URL:** <https://community.droneblocks.io/t/no-picture-appears-at-picture-frame/1244>\
**Category:** Uncategorized\
**Created:** [January 18, 2024, 4:23am UTC](https://community.droneblocks.io/t/no-picture-appears-at-picture-frame/1244 "2024-01-18T04:23:46Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![takashi.akatsu](https://avatars.discourse-cdn.com/v4/letter/t/43a26b/32.png) [@takashi.akatsu](https://community.droneblocks.io/u/takashi.akatsu)\
**Post date:** [January 18, 2024, 4:23am UTC](https://community.droneblocks.io/t/no-picture-appears-at-picture-frame/1244/1 "2024-01-18T04:23:46Z")

</div>

Hello.

I am using Droneblock for Windows 1.05. My Problem is I cannot get picture at picture frame when I connect with Tello.  
With this condition, I can launch programs and execute any action except taking photo and video.  
After all, I can see “mission completed successfully.” sign.  
I could get photo of only white out.  
Kindly advice any possible solution.

 ![sample01](https://canada1.discourse-cdn.com/flex036/uploads/droneblocks/original/1X/96278d03148c470b82b03bae066b7759ef50c1d0.jpeg)  
Thank you for your help.  
Takashi

---

<div class="post-metadata">

**Author:** ![dbaldwin](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@dbaldwin](https://community.droneblocks.io/u/dbaldwin)\
**Post date:** [January 22, 2024, 3:10pm UTC](https://community.droneblocks.io/t/no-picture-appears-at-picture-frame/1244/2 "2024-01-22T15:10:56Z")

</div>

Hi Takashi, this very much sounds like a firewall issue with not being able to receive packets from Tello. Please watch this video regarding opening up your firewall for communicating with Tello:

[![](https://canada1.discourse-cdn.com/flex036/uploads/droneblocks/original/1X/f37a390797a94d47214a18189d8cd7f6abebaf6a.jpeg "DroneBlocks Desktop App Troubleshooting with Windows Firewall Settings") ](https://www.youtube.com/watch?v=P5VwIh9Re20)

Hope it helps. Keep us posted.

---

<div class="post-metadata">

**Author:** ![takashi.akatsu](https://avatars.discourse-cdn.com/v4/letter/t/43a26b/32.png) [@takashi.akatsu](https://community.droneblocks.io/u/takashi.akatsu)\
**Post date:** [January 25, 2024, 8:34am UTC](https://community.droneblocks.io/t/no-picture-appears-at-picture-frame/1244/3 "2024-01-25T08:34:03Z")

</div>

Hi, Dennis.

Thanks for advice.

I solved my problem and got picture on the picture frame and got photo shot and video by Tello.

Thank you.

Takashi Akatsu

![image001.jpg](https://canada1.discourse-cdn.com/flex036/uploads/droneblocks/original/1X/2485d26919316b1d80aa60f5ca8e2cb5bc0275fe.jpeg)